[Resolved] Axis Bank — Total credit card payment made but outstanding amount not reflecting as 0 | |||||
In the past one month I have spoken to 5 of the customer care executives and I have not got one satisfactory response from either of them as I had enquired about my total credit card payment till date, so as to close it. One of the executives had called me after I put a mail to the concerned department explaining me in detail as to how the process works and had assured me that I had to pay a sum of 24424 to clear off all my dues. I have made the payment, before the due date, still an outstanding amt of 4356 is reflecting in my axis bank app. I discussed this with one of the executives and he told me that I had to pay 19 k additional now to close my card. But while explaining it on mail he has mentioned that 4356 is the excess amt I have paid which will get adjusted against the next fresh transaction I make. Still nobody tells me if I can close my card now, as promised earlier. I want to register a complaint on the axis site also but there is some issue with your grievance redressal page as its not moving forward to the second step. Really sad for the kind of response I am getting as nobody is clear and everyone has a different take on the issue. Divya Was this information helpful? | |||||
May 8, 2017 Complaint marked as Resolved Axis Bank customer support has been notified about the posted complaint. Verified Support Apr 07, 2017 Axis Bank Customer Care's response Hi Divya, Sorry for the trouble. Please share the details of your concerns at http://bit.ly/2oy1P87 for us to assist you. In case you have already raised your complaint, please share the complaint/reference number which you may have received for us to look into it. Regards, Axis Bank | |||||
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