Axis Bank — transaction dispute

Address:

737121

MadamSir,
On 15th Nov 2018, I had used my axis debit card in a SBI atm, located at Jorethang, South Sikkim. Though the amount ₹5000 got debited from my bank account, the atm machine did not dispense any cash. Since it’s the 10th day now, the amount has still not been recredited in my account.. If i am right it shouldn’t have taken not more than 7 working days, i wonder what’s causing the dealy..?
Hence as a customary procedure just wanted to bring this matter for your kind information. Thank you,
Regards,
Jigme.

Name on card: jigme tshering bhutia.
Card no: 2210 ( last four digit)