[Resolved] Axis Bank — transaction, emi deduction and response of bank staff

DeepakRuby

Address:

Hosur and Bangalore

Dear axis bank officials.

I have the following queries.
1. I have availed home loan in 2013 with interest rate of 10.25 % and presently rate has been decreased, either tenure of loan will be reduced or emi
2. There is not any proper response from your branch staffs, they are just giving very big advice to contact on toll free no which has never given any result.
3. There is not any proper communication before debiting from my account.
4. Many times amount has been debited without any proper reasons and there is not any proper response from nearest branch at the time of enquiry.
5.in this present scenario due to this corona all the banks have been stopped to deduct emi for 3 or 4 months plz update me the same.
6. Today also some amount has been debited but not communicated to us

Was this information helpful?

No (0)

Yes (0)

May 15, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2020

Axis Bank Customer Care's response Hi, we are open to help you! Please DM us your registered contact number and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.