[Resolved]  Axis Bank — Travel currency card - usd card

Address:	411052
Website:	www.axisbank.com

I have received a mail saying that your card has been blocked due to security reasons. When I visited the Karve Nagar, Pune branch from where I have issued my card, the staff misguided me saying that they dont have card in stock. i visited the suggested branch near by that location and I was again insulted at the other branch.
The service is very pathetic at bank. They even dont know the exact procedure to re-issue the card. Forex department clearly informed that card has to be reissued without any charges as it was the bank who blocked. Then also the bank employee was asking me to pay the charges. When I asked him to talk to his own forex department, he was not even able to talk in english.

I have been follwing up with Karve Nagar, Pune branch for last 6 months but I havent received the card yet. I have considerable amount blocked due to such lack of interest from bank side and lack of knowledge from their branch staff.

If needed I can share the branch employee names with whom I followed up.

If anyone has any other known way to make an official complaint, please share.