Axis Bank — Unauthorised and unethical excessive EMI & extra amount charged in car loan payment

Dear sir/madam,

I am Dr. Bhavdip Chavda, having an ongoing Car Loan with account no. AUR[protected] with Axis Bank. I have paid all EMIs regularly through ECS and there has not been even a single incident where I was unable to manage a sufficient amount in my account.

I am writing concerning SR no. 11292876; my ongoing loan is getting over in March 2021 and the last EMI is Rs. 6495 as per the repayment schedule received on 18th June 2020. However, as per the repayment schedule received on 3rd January 2021, my loan is completing in April 2021 and the last EMI is Rs. 8413. (the aforesaid statements are attached herewith.)

Also, note that I had NOT opted for the moratorium, however, May month's EMI was not auto-debited (it has often happened even before lockdown, for such cases, I have mailed to draw the attention, attached are the mails sent to the bank) which I personally paid at the Loan Centre through the cheque (no 991346) of Rs. 22888 (that too with interest which I was not supposed to pay) on 04/06/2020. Attached is the screenshot of the same.

Why do I need to pay an unauthorized extra amount and an excessive entire EMI? So far, I have called customer care many times like on 4th-6th-23rd August 2020, 30th January 2021, 1st, 5th, 6th, 24th February 2021, 24th March 2021, and so on to draw their attention and resolve the issue. However, I have been provided different Service Request no(s). like 7404838, 7438911, 10980238, 11271204, 11271376,[protected], and 11292876 which all remain unsolved. Also, I have visited Loan Centre multiple times since August 2020 in this regard.

However, even today, after 8 months of mental harassment, my issue is uncertain. Also, by this time, my loan is supposed to be over as per the repayment schedule sent by the bank on 18th June 2020.

I have also written emails to the nodal officer and the principal nodal officer in this regard. Though an unauthorized and excessive EMI has been collected and additional charges of extra amount have been lined up which is totally unfair and unacceptable.

I request the following:
1. Stop unethical charges
2. A refund of excessive EMI/amount with penalty and interest
3. Issue a loan completion letter and NOC at the earliest.

Expecting the quickest solution now.

Thank you!