[Resolved] Axis Bank — unauthorised debit card charges

Sukhmani Singh

Address:

2/1A, Lansdowne Towers, Sarat Bose Rd, Kolkata, West Bengal 700020, India

I had spoken to the axis bank team in december 2019 regarding my downgrading my account.
In order to avoid extra charges, i downgraded from burgundy account to normal savings account. They asked me cancel the credit card too which i did.

Now, on april 16, inr 3540 is debited from my account as debit card charges for the previous account where as i had confirmed from them (Axis bank, sarat bose branch in kolkata) that no additional charges to be deducted after this.

On the axis bank app too, my debit card is downgraded and has a different name (Which is international debit card and i am charged for burgundy debit card), then why is the money deducted for the previous card.

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May 19, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2020

Axis Bank Customer Care's response Hi, we regret the inconvenience caused. Please DM us your registered contact details and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

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Comments

PH@|GUΠ1

I applied for for Axis Bank My Design Debit Card on 5th June, 2020. The issuance fee has been debited and yet after 3 months, I still haven't received my card. Debit Card Customer service didn't help either after calling 3 times, neither they refund my money.