[Resolved] Axis Bank — unauthorized credit card charges,unprofessional behaviour

JAISON J

from Bengaluru, Karnataka

Address:	Mumbai City, Maharashtra
Website:	www.axisbank.com

Hi,
I am using axis bank credit card. As per the statement i had received for my credit card transactions i was supposed to pay around rs.298 for the month of april. Due date was 1st of may and i forgot to pay the amount. I had done the payment on 8th of may, but in the latest statement i had received they had charged me more than rs.500 extra. Its charged in the name of some autopay cheque reversal, gst and late payment fee.
I am wondering for a due amount of rs.298 how they can charge me more than rs.500. It's a matter of looting money from the common man. As i was not interested to take the card, they continously disturbed and made me to get the card. Now they are charging like anything.
The worst thing is that when i tried to contact the credit card customer care, the lady who taken the call was so arrogant and she was not ready to answer my query. They are not giving any respect to the customers. Feeling so bad with their services and planning to close the account.
Kindly address my issue and please do the needful.

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Jul 5, 2018

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2018

Axis Bank Customer Care's response Hi, please share your concerns at https://application.axisbank.com/webforms/axis-support/issues/Cards-OtherQueries.aspx and our executive will assist you. Sorry for the trouble. Regards, Team Axis Bank.

Jun 06, 2018

Updated by JAISON J Hi Team,

As I had mentioned in my complaint I am not satisfied with your service.The assistance provided was very much disappointing.I tried all these options, but not worked for me.Still following up mail conversation with Customer care team.Kindly do the needful at the earliest.