Axis Bank — Unauthorized Debit in my Savings Bank Account

My A/c is unauthorizedly debited with Rs.10, 000 and Rs.5, 000 on 16/11/2021. The same was reported by me to the branch in person. My grievance is not resolved in spite of reporting for a 2nd time with your Greenlands Branch, Begumpet where my A/c is existing. My amount is not refunded to the A/c in spite of the promises made by the Branch staff. Please resolve immediately.