[Resolved]  Axis Bank — Unauthorized Issuance of Credit Card - Immediate Resolution Required

I am writing to express my deep concern and frustration regarding an issue that has recently come to my attention. I have discovered that a credit card, specifically the Axis Bank My Zone Credit Card with the card number [protected], has been issued under my name, Fathimath Shuhaila K B, without my knowledge, consent, or authorization.

I would like to bring to your attention the seriousness of this matter. The issuance of a credit card without my consent is a blatant violation of my privacy and a breach of trust. It has not only left me feeling deeply violated but has also put my personal and financial information at risk. I have always valued my relationship with Axis Bank and believed in its commitment to customer security and satisfaction. However, this incident has shaken my confidence in the bank's practices.

I urgently request that you take immediate action to rectify this situation. I insist on the following actions:

Cancel the Unauthorized Credit Card: I demand that the unauthorized Axis Bank My Zone Credit Card, bearing the card number [protected], be immediately canceled. I do not intend to use or be responsible for any charges associated with this card.

Investigate and Provide Information: I request a detailed investigation into how this unauthorized credit card was issued in my name without my knowledge or consent. I expect a comprehensive explanation of the circumstances that led to this breach of privacy.

Ensure Data Security: I expect reassurances that my personal and financial information is secure and will not be compromised in the future. Please outline the measures you are taking to prevent such incidents from occurring again.

Compensation for Distress: The unauthorized issuance of a credit card has caused me significant distress, anxiety, and inconvenience. I urge you to consider appropriate compensation for the emotional turmoil and time I have been forced to invest in rectifying this situation.

Clear Documentation: Provide written confirmation of the actions taken to address this issue, along with a timeline for their completion.

I trust that Axis Bank values its customers and their privacy and will take swift and appropriate action to address this matter. I expect a response from you within [specific time frame, e.g., 7 days] confirming the steps you have taken to resolve this issue and prevent similar occurrences in the future. I am also prepared to escalate this matter to relevant regulatory authorities if necessary.

Please treat this issue with the urgency and seriousness it warrants. I look forward to your prompt response.

Sincerely,

Fathimath Shuhaila K B
[protected]
[protected]