[Resolved] Axis Bank — Unauthorized Transaction Axis Bank Executive

Kiran Kumar Netha

from Palghat, Kerala

Address:

Hyderabad, Andhra Pradesh, 500073

I have received a call on 11-Aprl-2017 at 11:10am from mobile. No. [protected] in the name of axis bank executive. He was having much relevant information regarding my credit card. He asked me about OTP no. For activating my credit card. But after end of call INR 8405 was deducted from my account at bagfulshoping_EPay. I called him again but he told me that it will automatically return after 72 hours. But still I am not sure if my money will come back or not. Please guide me what to do next and help me to hold that transaction as soon as possible.

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May 23, 2017

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2017

Axis Bank Customer Care's response Hi Kiran,

Please note that Axis Bank never asks information like credit card number, ATM PIN or any other sensitive information over the phone/SMS or by Email. If you receive such calls or emails, please do not share any information.

Regards,
Axis Bank