Axis Bank — Undue charges against non received Debit Card

Address:

Axis Bank, Dunlop Branch, Kolkata-700090

I am a customer at Axis bank, Dunlop Branch, Kolkata-700090. I did not received new debit card, still they deduct charges (Rs.354/-) from my account. On complain, they assured to refund the same, but they are playing...on every reminder email, they are providing new complain no. and telling to wait for action !! After couple of repeat of the same play procedure, I angry and rudely asked, " how long axis bank will play with long time customer & will provide new new complain no !!" ? Now they stop to reply/ communicate.