[Resolved] Axis Bank — Unethical things done to my account | |||||
Hi, I didn't pay my credit card bills from last few months as I was unemployed for few months and when I Got I made minimum payment and then my brother was hospitalized so since I was the one handling everything office n hospital I failed to answer few calls from Bank. Once when I answered I told d person my brother is hospitalised n I have financial problems I will not b able to pay now give me some time still they use to call me daily. When I didn't had anything how can I make payment n it was disturbing since d entire day I was in hospital. Last month my brother who was hospitalized passed away. I was not in a state of mind to talk to anyone I dint answer my office calls as well. I answered call from ur bank n told them the situation I asked for 2 months n I will make the payment. I explained to them very nicely. I don't think they understand. It not that I am not ready to pay but I need some time But your rep called Jyoti Gurav sent a field person stating I am going to make payment ND collect it. I told her there no use since I am going through all this n give me 2 months time. She was very rude and said "If Your Brother passed away that's your problem not banks problem. My person will stay back and spoke very rudely to me." I never expected this from axis bank. I called the other person axis bank collection who was doing a follow up with me when I was unemployed and told him. I will make the payment or I am ready for settlement please tell me the amount. He said he will call n inform me. Today I get to know they have transferred all my dues to my savings account without my consent they removed the balance amount which was unethical. It's not that I was not ready for the payment I was I asked them for settlement and they did this. What kind of service is this. I fail to understand. And the way she spoke to me hurts me more. I know it's not banks problem but I want you to take some action or I will go to consumer law. Because when you are ready for settlement I don't think they should have done this. Was this information helpful? | |||||
Feb 5, 2017 Complaint marked as Resolved Axis Bank customer support has been notified about the posted complaint. Verified Support Jan 05, 2017 Axis Bank Customer Care's response Hi Rohini, We're sorry you had this experience and we want to make this right. Please share your concerns with us at http://bit.ly/2dZ5X0W and our executive will get back to you. Regards, Axis Bank | |||||
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