[Resolved] Axis Bank — Unjustifiable charges in debited by bank in savings account

Ismail9252

Address:

Ratnagiri, Maharashtra

I am maintaining two accounts with axis bank. The bank keep changing rules about charges on minimum balance, previously it was quarterly and suddenly changed to monthly. My relationship manager informed me it is required to maintain on customer id level.

But on 20-may-2017 i have noticed a debit of inr 350 + 52.50 in my account number ending with 9023 though i am having sufficient balance at customer id level."

I sent many emails to rm & customer support but didn't receive convincing response.

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Jul 1, 2017

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

May 30, 2017

Axis Bank Customer Care's response Hi,

Sorry for the trouble. Please write to us at: http://bit.ly/2odp3nV along with the transaction details for us to assist you.

Regards,
Axis Bank

Jun 01, 2017

Updated by Ismail9252 Dear Axis representative,

While clicking on email option, below message pops up

"We are facing a temporary technical issue because of which we are unable to receive your emails directly from our website. Depending on the nature of your query, please write to us on one of the email IDs listed below and we will respond back to you at the earliest possible."

I have already written email to nri.[protected]@axisbank.com. But, still no satisfactory reply.

Please solve my query earliest.