[Resolved]  Axis Bank — unnecessary charges towards my credit card

Address:

248140

Thank you for your email. I really surprised the way you have replied to my queries. Though you said "understand my concern" you have not resolved the issue at all but you tried to convince me saying that the unnecessary deductions done from axis bank is correct. Which i dont understand at all.

1. The auto debit feature is enabled on my account then why the full amount is not being deducted on the scheduled date.
2. I called axis bank credit card tele banking executive to confirm the same and he/she assured me that this auto debit feature is enabled no need to worry. He/she did not say anything about minimum payment vs total amount due payment. But to my surprise you have charged debit interest 3.25% and gst.
3. Also when the credit limit is set then why the system allows me to cross the credit limit set by and again you people charge rs.500 + gst.
4. Now today, i paid the balance amount rs.6267.

I use different bank credit cards and i never felt this much complicated to use the axis bank credit card.

Therefore, kindly adjust or revert my additional amount of interest deducted from my account and rs.500 + gst for crossing the credit limit.

Kindly settle this credit card statement appropriately. Else i will surely develop the impression that i got cheated by the axis bank.

Please resolve this issue or else escalate at your higher level as per you escalation matrix if you can not resolve at your level or else i will have only last option is to close my existing axis bank credit card and savings account which i am using since more than 5 years.