Dear Sir/Madam,
I hope this letter finds you well. I am writing to express my utmost disappointment and frustration regarding the recent deduction of INR 59 from my account as "Sign Verification Charges" without any prior notice or valid reason. I am a valued customer of Axis Bank Ltd, and I have always had a positive experience with your services. However, this incident has left me deeply dissatisfied and compelled to bring this matter to your attention.
On 20 June 2023, I noticed an unauthorized deduction of INR 59 from my account [protected] with Ghatkopar West Branch. After conducting thorough research and reviewing my account statements, I discovered that this deduction was labeled as "Sign Verification Charges." I am utterly perplexed by this deduction as I have never been informed about such charges by Axis Bank nor have I given my consent for any such deductions from my account. I HAVE ACCOUNTS WITH 3 OTHER BANKS SINCE 10 YEARS, BUT NEVER HAVE I EVER ENCOUNTERED ANY SUCH DEDUCTIONS FOR SILLY REASONS GIVEN BY THE BANK.
As a responsible customer, I believe it is my right to be informed about any charges or fees associated with my account. It is unacceptable for Axis Bank to deduct funds from my account without providing a clear explanation or obtaining my consent. I consider this action as a breach of trust.
I kindly request that you investigate this matter promptly and provide me with a detailed explanation as to why these "Sign Verification Charges" were deducted from my account without my knowledge or consent. Additionally, I request an immediate refund of the deducted amount of INR 59 to my account, as this deduction was made unjustifiably and without any legal grounds.
Moreover, I believe it is essential for Axis Bank to review its policies and ensure that such unauthorized deductions do not occur in the future. Transparency and clear communication with customers are the cornerstones of a successful banking institution, and it is vital for Axis Bank to uphold these principles to maintain customer trust and satisfaction.
I expect a prompt response to this complaint and a resolution of this matter within 4 business days. If my concerns are not addressed satisfactorily, I will be left with no choice but to escalate this issue to the appropriate banking regulatory authorities, or Ombudsman and seek legal assistance to protect my rights as a consumer.
I sincerely hope that Axis Bank will take this matter seriously and rectify the situation promptly. I have always appreciated the quality of services provided by your institution and wish to continue our banking relationship on a positive note.
Thank you for your attention to this matter. I look forward to your immediate action and a favorable resolution.
Yours sincerely,
Clarence
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