I am an account holder with Axis bank and reside in Australia. In Early May this year I had visited the GK2 branch to close my bank account and Mr Vinod Kumar offered to assist in the process and asked me to sign documents confirming closure- it was all done quite hurriedly as the branch was busy. I needed to close the account as I am a permanent resident in Australia. I was visiting my parents in west Delhi and traveled all the way to GK 2 just for this. Mr Vinod asked me to withdraw the remaining balance from my account and to inform him so he could close the account- he assured me everything was in place and he got me to sign some documents as well. I followed all instructions and informed Mr Vinod of the same and he confirmed the account will be closed the following day( in first week of May).
It’s been pure harassment ever since. I returned to Australia and received a msg on the registered number that some charges had been levied due to insufficient balance- I only withdrew this money as I was asked to do so by Axis bank employee Vinod Kumar. I have been trying to reach him over WhatsApp ever since and he assures me the account will be closed but still hasn’t processed the closure. When my sister/lawyer reached out to him he said the account was in the process to be closed but it is still not closed.
This behaviour seems highly unethical. My family have has banking with Axis for over 15 years now and I am shocked at this treatment to customers. Was this information helpful? | 
When I sent my written complaint to you, you asked me (as a reply to my email) to send it from “registered” email address, and then I sent the same complaint through the registered email address and have still not heard back from you. It’ begun to feel like a stalling tactic for harassing customers unnecessarily