[Resolved]  Axis Bank — unnecessary transaction of amount rs 11.80 (account no. [protected])

Address:

Panipat, Haryana, 132103

Today an unncessary transaction of amount rs 11.80 is done from my account. When i asked to customer care executed, name gagansri, they was saying its a service charge of rs. 11.80, which is 10% of my transaction which was done of rs. 111 at petrol pump dated 28.05.2018.
We do payment through debit card to received cash back. If such type o[censored]nnecessary charges will be deducted then we should avoid cashless transactions.

Also m doing payment through debit card, from more then 3 years from my punjab national bank account. No such type of service charges deducted in 3 years.

It's also creating a threat that we should do transaction with axis bank debit card or we should avoid axis bank.

Please do needfull regarding this transaction. And provide me cash back of rs. 11.80/-.