Axis Bank — Unprofessional Attitude and Harrasment towards a Senior Citizen

Address:

Kolkata, West Bengal

Hello, I am Sampa Bhowmick. In June 2014, my father who is nearly 70 years old opened a Senior Citizen account to avail the higher interest rates on FD. In this account (no. [protected]) he put my mother and me as joint holder. So, I went to the Nimta (Kolkata) branch with my father. They took all documents from me with signed on them. After few months we informed by Axis Bank's some person that I am not included as joint holder as the person who took my documents left the organization without submitting them while I gave all the documents personally by visiting the branch. November 2014 my mother passed away. So my father wanted to include my name again. They showed various reasons for not doing so. My father submitted all his documents including 15H. Yet surprisingly he noticed that Rs.985 had been deducted from his account. While asking the Operation Manager he got the information that it was not submitted by that same Axis employee. This May (2015) I went with my father (who had gone through a by-pass surgery) to know the matter. The Operation Manager showed us how the old employee was wrong and how he would do everything right. So, we decided to open an account jointly (me and my father). Account no. is [protected]. Now today (23rd June 2015) my father went with my sister and surprisingly informed again by some Axis Employee that my account was barred as in my document (driving licence) expiry date was not mentioned. But that is clearly there. My driving licence expires on 18/12/2028. The most unprofessional bank I have seen in my whole life who has no humanity background even for a senior citizen who is eventually their customer.