Axis Bank — unprofessional, rude & pathetic behavior of an axis in - mumbai/thane

Address:

Mumbai City, Maharashtra

Hi,

I raised a concern on 13th August about misbehavior of an Axis employee, Assistant Manager at Axis bank, Shanti Park branch, Mira Road. I was late by 5 mins and wanted to rush to inquire about a cheque related issue which was kind a urgent for me. When I started asking her, she had so much courtesy o[censored]sing words like below.

"1. I did a favor by allowing you getting in the bank."
"2. Even if it is 5 mins late, I do not give assistance."
"3. When I am talking, fully ignoring and not addressing to the issue I am discussing. "
"4. Instead of query resolving was directing towards customer call center. Extremely rude behavior.
"5. Asked me to come back tomorrow before the time and even if it is 5 mins before will help, else will ask to come back again. "
"6. When I mentioned that I will put this on social media, she was so upfront that go an put where ever you want to."

I am really surprised with this face of Axis bank. I am holding this account since, September 2015, and trust me, I have now decided to discontinue my account with Axis. Not only mine, but I hold 5 more accounts at Axis.

I am annoyed with this event and now have decided to discontinue all the 6 accounts existing with Axis and with the core reason of this is the abrupt behavior from an "Assistant Manager".

Surprisingly, if an AM is like this, I can just imagine, how the ground level employees would be and how they would treat people from lower segments. "I am now putting this event on social media platforms on a serious note as till date I haven't received any update that any action has been taken on my case. Despite I raised a complain at customer care and informed everything in detail".

Thank you Axis for not assisting and mastering rude behavior towards customers. This is showcase the true face of Axis employees towards customers.

Regards,
Shahid