[Resolved] Axis Bank — UPI payment debited but not credited to Merchant

[Resolved] Axis Bank — UPI payment debited but not credited to Merchant

S Shirish Karanjekar Sep 7, 2022

This is regarding the UPI transactions which I did on 31st August 2022 and 3rd September 2023 of Rs. 20, 000 each via GPAY. The transaction got successful from my end and the amount got debited from my savings bank account (HDFC) but the merchant didn't receive the amount in his account. The HDFC bank confirmed amount is debited and deposited to account as below which is not merchant account. Though Mrechant has Axis bank UPI ID. Beneficiary Bank: Axis Bank Beneficiary Account No. : ***********2063 Beneficiary IFSC: UTIB0000000 GPAY has recommended to connect with HDFC bank and file chargeback. HDFC bank suggested to connect with this account holder for more details. Please help me in getting my money back into my HDFC bank account. The transaction details have been attached for your reference. Was this information helpful? No (0) Yes (0)
Nov 14, 2022 Complaint marked as Resolved Merchant received the payment and refunded the amount. There was GPAY account set up issue which he resolved with the help of GPAY support. Axis Bank customer support has been notified about the posted complaint.
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