[Resolved] Axis Bank — Waiver of bank charges levied on credit card | |||||
This is to inform you that I am holder of credit card number [protected] of Axis Bank. It was told that there will no hidden charges at the time of opening of credit card. To my utter dismay after few months I was told to pay minimum charges and a fictitious story was made that charges was for insurance cover done without taking my permission by a company named CPP. Thereafter I was told to pay minimum charges of Rs 6000 and to my shock I was told to negotiate with CPP Company. During conversation with CPP I was told that whole charges would be waived but to my shock again I was forwarded a letter demanding RS 4047.09 . I am a law abiding citizen of this country and I know my rights properly. Sending a notice demanding minimum charges for which I was not aware amounts to violation of my human and basic rights. I request you to completely waive of all the minimum charges and close the Credit account otherwise I have to take legal recourse. Was this information helpful? | |||||
Jun 12, 2017 Complaint marked as Resolved Axis Bank customer support has been notified about the posted complaint. May 12, 2017 Updated by Goaurav Jain This is to inform you that I am holder of credit card number [protected] of Axis Bank. It was told that there will no hidden charges at the time of opening of credit card. To my utter dismay after few months I was told to pay minimum charges and a fictitious story was made that charges was for insurance cover done without taking my permission by a company named CPP. Thereafter I was told to pay minimum charges of Rs 6000 and to my shock I was told to negotiate with CPP Company. During conversation with CPP I was told that whole charges would be waived but to my shock again I was forwarded a letter demanding RS 4047.09 .I am a law abiding citizen of this country and I know my rights properly. Sending a notice demanding minimum charges for which I was not aware amounts to violation of my human and basic rights. I request you to completely waive of all the minimum charges and close the Credit account otherwise I have to take legal recourse.  Verified Support May 12, 2017 Axis Bank Customer Care's response Hi Goaurav, We're sorry you had this experience and we want to make this right. Please share your concerns with us at http://bit.ly/2oy1P87 for us to assist you. Regards, Axis Bank | |||||
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my account number-[protected].
Customer id[protected]
branch saguna more, patna branch