Axis Bank — Want to close my credit card no response from banks in Chennai

Address:

Chennai, Tamil Nadu, 600044

Hello sir, i have applied an credit card in 2007 in uti (Now it is axis bank). It was delivered to one of my room mate and he was used the card without my knowledge. I got transfer and came to chennai in three months.in the mean time i have not received any bills or message. When i tried to apply loan now and came to know that your axis bank credit card balance is there and it affects your cibil scores.
Now i am in an critical situation and i told that i can pay something to close the card, i visited almost all the branches in chennai to close it. All are telling that it is pune card so they can't get this information.

Please help to close this card and i got the card number from my cibil as [protected]
My contact number is [protected]