Axis Bank — Without information Non maintenance charges deducted from salary account from SEP 22-FEB23

I have a salary account in Axis bank which has been converted to a normal account without any prior information and deducting the amount every month.
It has been happening from September to February which is not appropriate.
Please look into this as I have raised concern to customer care and went to the nearest axis bank in Gurgaon but not getting any help from them.
They are telling us the account branch is in Bangalore and we can't help.

I have never been communicated via Email or SMS for any such charges they introduced.

If they can send promotional emails and SMS to their customers then why can't they send an alert about a new charges they impose; so that customer can maintain the balance before it goes below the required amount.

This happened third time with me and its not acceptable in any case. Kindly process the refund for both these debit transactions otherwise I have to CLOSE my account with Axis Bank forever.