Axis Bank — without my permission they have activated one credit card about which i did not get information

Axis Bank — without my permission they have activated one credit card about which i did not get information

A AngryAxisBankCustomer

I have never approved any credit card for my account with axis bank, but without my permission they have activated one credit card about which i did not get information, the first time i came to know about credit card is when minimum due amount is debited from my account to credit card payment. It is illegal to activate any credit card on my account without my permission. Additionally, their customer care support is actually non existent. None of their customer care executive were able to help me on the online chat. Once i ask my question, my chat will be blocked and another chat will not be allowed. Their customer care phone numbers were not reachable all of the time and even when i got connected once, the executive was not able to help me with the credit card issue. Worst experience with their customer support till now! Was this information helpful? No (0) Yes (0)
Axis Bank customer support has been notified about the posted complaint. Verified Support Sep 14, 2020 Axis Bank Customer Care's response Hi, we are open to help you! Please share with us your registered contact number and we will get back shortly. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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AngryAxisBankCustomer

I wasted 6 hours in trying to reach out to some one on phone and chat, and could not get the customer service to accept the complaint. Everytime I mention credit card they are disconnected.
I sent multiple emails too, Finally one of my emails got response after 2 days and service request # 62631191 was received. Please let me know what is the status, i[censored]nauthorized account is closed and charges refunded.

Venkatesan Rethinam

I am too facing the same problem. I got my new salary account by Dec 2020 and received messages that my credit card application is being processed on Monday, 25, Jan 2021.

I have emailed the support team too. Today, 27, Jan 2021 I got a message that my credit card application is approved.

I am confused. I don't want a credit card in the first place, and I have not given my consent for the same.

Here is my support query reference number 65258951.