Axis Bank — Wrong amount charged during closure of loan

Address:

Axis Bank, Avinashi Road Branch

We have been charged Rs.7080 as processing fee for renewal of loan where we have informed that we would be closing the account on time and have closed the same.

Loan Opening date - 30 June 2015
Submitted for closure - 25 May 2020
Processing fee Charged for renewal - 26 May 2020

We have informed the same to the manager on time but now they have informed that, since loan account is closed the fee cant be returned. This is a fraud and we have clearly informed the manager and the rep who called not to renew.

How can bank charge without out customer approval ? This needed to be escalated!!

I NEED MY MONEY BACK.

Axis Bank - Coimbatore Branch (Avinashi Road)
Rajesh[protected]
Mithun[protected]
MurugaRaja[protected]