[Resolved]  Axis Bank — Wrong bill

Address:

Bangalore, Karnataka, 900053

Hi Team,

I wanted to inform you that, my credit card associated with this
account is blocked. I had tred to purchase a cake on 6th of July from a US site
but it asked for ZIP code and after I gave my ZIP code and card details, it
showed on screen that the transaction has failed. I immediately called AXis bank
customer care and they told me that, I do not have to worry, that the money
will come back to my credit card, but instead I got charged for that amount and
my card is blocked now as well. the customer care people said they blocked my card due to unauthorized person used my card & they given some number to call and unblock my card. I have tried many times to reach the 022 number
but no one picks up.

However after so many time called to customer care but your executive listen my concern but end of the call they said there is no complaint register.hence above attachment is attached for your reference or proof i'm already register a complaint but no resolution after 120 days& you take money from my saving account rs 3175 and paid the credit card by own without my permission. now im not believe to axis bank you people without intimating to me & taking money from saving bank & paying the credit card bill. you people charged me every month late fee after blocked my card .pls provide my money back & remove all unnecessary late fee charges

Thank you,
Subhra Rani Patel