Axis Bank — Wrong credit card billing, looting customers and poor customer service

Address:

682030

I have been using axis bank as my salary account from last five years.Last may -june an executive came my
office and begged me to take a credit card.While joining he said it is totally free no extra charges or
joining fee etc, mine is a salary account and I was using gold card debit card with many privileges.
I trust the axis bank executive and shared a photo copy and an id proof. I have not used the card and when
I shifted my home I lost the package and quickly I blocked the card.I tried customer care many times and
it was like taking a lottery to get them connected.I got message to pay a monthly amount and this joining fee,
for the first time I paid a small amount, but when message again came next month I registered a compliant to
cancel the card at that time itself, because there was no option to take the card details online after
I blocked the credit card. Despite of calling multiple times and registering compliants I was getting message to pay
bills amount.
And yesterday My account is debited with Rs.4338 without my concern on 18thFeb2016 and by yesterday evening(19thFeb)
I got a letter from axis bank which was drafted on 04thFeb.Why you are providing such pathetic service.
My account is debited with Rs.4338 without my concern.I want to know the status of the below complaints I have registered.
The first compliant I have registered was long before about 8 months and I was asked you to cancel my axis bank credit card at
that time itself. Even last week I called and asked you to initiate the procedures. Why 4338.67 Rs is
taken from my account? Why Axis bank is acting like cheat?
How can I trust you? I have not used the credit card and I blocked the card when I lost It, still am getting messages
to pay due amount. Now it come to around 4338 and Its taken from savings account without my concern. If I did not get a
satisfactory answer and status for the complaints I registered quickly I have to move against you legally and I will
initiate action to avoid axis bank for corporate banking in my company.


Axis bank compliant number 1:[protected]
Axis bank compliant number 2:[protected]