[Resolved]  Axis Bank — Wrong Debit to my Credit Card No.[protected] on 18.02.2014

Address:

Pune, Maharashtra, 411038

Wrong Debit to my Credit Card No.[protected] on 18.02.2014

Dear Sir/ madam,

I had been using Axis Bank Credit card for few years now.
I was surprised when I received my credit card statement for the period16.02.2014 to 15.03.2014 from Axis Bank

I observe from the statement that my credit card is debited on 18.02.2014 for retail store purchases of Rs.23, 016.32 in foreign currency –USD 369/- at Amsterdam. Further foreign currency transaction fees of Rs. 805.57 is also debited to my account on 20.02.2014.

I was neither in Amsterdam nor travelled abroad on these dates. I have NOT purchased anything, using this card even in India from any store during the statement period.
Further I never parted my credit card to any other person and never disclosed my the details includinh password to anybody.

Under the circumstances Bank has been claiming this as genuine transaction and refused to reimburse me the fraud amount.

It is very clear from the explanation given by the bank that
1. this is retail store purchase made across the counter and
2. I have not personally gone to the Amsterdam o the date of transaction i.e.18.02.2014.
3. I was holding the card with me in person all along so far.
4. I never disclosed my card details or password to anybody else
Under the circumstances this was a fraud on my credit card due to gross negligence of the Bank and their counterpart in Amsterdam.

After protracted correspondence with the Axis Bank, credit cards division, I am approaching you for the justice.

Kindly please enquire in the matter URGENTLY and order for of refund Rs. 23, 821.89 (Rs. Twenty three thousand eight hundred twenty one and paise eighty nine to my account at the earliest.

Thanking you in anticipation,

With regards

Yours Sincerey,
(D V Jachak)
Flat No.3, Prachi-II
Mahaganesh Colony,
Paud Road Pune-411038