Axis Bank — wrong info provided by axis bank customer care

Address:

Tarn Taran, Punjab, 143416

Hello sir,
In the june month i have bill with bank 83378.18. I cancel my flight ticket then i have reversal of 46986. I call custmor care and ask them that ammount credited after bill generate so how i pay 83378-18 or balance ammount 36, 392.18. The custmor care staff said no issue you can pay 36392.18 no need to worry. So i pay 36392.18 but in next bill they put me overlimit charges 590 with gst and payment bounce charges 354 with gst. After that i call custmor care again and they said your bill is 83378.18 thats why you got charged that ammount 46986 willcredited in next statement. Now bank dowant return my charges so what is my mistake the bank custmor care staff provide wrong info to me so i want my charges back and wnt to let know the consumer court so that other custmor dont face same problme