Axis Bank — wrong information given by bank staff before applying for personal loan

Address:

Medak, Andhra Pradesh, 502319

I am having personal loan with axis bank for rs.200000 for 48months tenure with an interest rate of 17%. I have applied for a top up loan on this existing loan. That time i have completed my 32emis of existing loan. So the bank persons explained me that you will get top up loan at 13.5% under new scheme offer. So i agreed to apply for a top up of 300000 on existing loan. I submitted all the documents, finally after 28days i got confirmation mail that loan is sanctioned for rs.2430000 and interest mentioned is 14.99%. So again i contacted the bank people and asked. They confirmed me that its a top up loan only, your balance amount for old loan is rs.15328, which will be deducted and fresh loan amount approximately rs.227000 will be credited to you. But i got a new loan for rs.243000 without closure of my old loan account. Now instead of paying single emi monthly, i have to pay two emis for both loans which is approximately rs.11500 more than a housing loan emi. Next day onwards i called the bank people for clarification, but no one lifting my phone even a single time. I send mail regarding this but no single reply... Bank is taking no responsibility for customers, based on their explanations and offers people like me have applied for these loans. Really i am hectic after this. Atleast they should solve our issues, they are not at all responsible.