Axis Bank — Wrong penalty for emi

Address:	621803
Website:	axisbank.com

I am maintaining my load from 2014.
I had my top up also.
Last two months like 7th july and 14th may i got my penalty amount rs 575 on each month.
But i have maintain my emi on 5th itself.

Before that their support team will guided me like "i need to maintain the emi on 5th. If the amount will credited on 5th evening on my account is that ok for you. It never goes to penalty part"

I am having my salary account on axis bank only. I also received my salary on 5th only.
I have maintain my emi for past 3 years on 5th only.

But for now their support team simply said "need to maintain on 4'th itself or will maintain before on 5th 12 pm"
But this information is not delivered me properly.

I really bad about this.

Kindly ask them to revert my penalty (For these two months) to my account. Here after i will maintain the emi amount on 1st itself.