[Resolved]  Axis Bank — Wrongly charge of credit card fee

Address:	Mumbai City, Maharashtra, 400002
Website:	Wrongly charge of Axis credit card

I got call from Axis call centre that I'm eligible for Axis Neo credit card as my company has corporate account for salary. Sale person also told me that its life time free card and there are no charges. I opted for as it was life time free. Axis bank person came to my office to collect document and that time also I had reconfirm that its life time free Axis Neo credit card and he told me YES. I received the parcel of on 30th July'2016. I have still not open ans checked how that card look like. I have not used t hat card till date. After a month I received an SMS stating that I need to pay 287.50/- as one time free and to get refund for the same I have to do shopping of 2500/-. So I dropped an email to Axis credit card on 15th August'2015 and complaint id[protected] and wrote them that it was free card to me and why their is charge now. I received email back saying that Axis is sorry for miscommunication by their sale person but I have to make a payment or do a shopping to revise the amount. I replied back saying that I'm not going to do shopping as Axis is forcing to shop for 2500/- amount and requested to block/cancel my Axis Neo card (couple of mail trailed went for blocking) finally I received email that we have blocked the card. So I did not reverted back. Two day back 287.5/- got debited from my salary account and I emailed back to saying that who has given permission to debit from my salary account and how can you debit from that account without customer permission. I got revert from Axis credit card customer care that I have linked my credit card to my salary account which I came to know that it was fault as I have not given any such type of instruction while filling the form. I asked them to refund my money back. Got another email stating that we cannot refund back.
Request you to understand and take some action on this complaint as its harder money and how can company just do like this when they know that its Axis sale person mistake and not mine.
Waiting for positive reply.