[Resolved] Axis Bank — Wrongly Debit card charges for Salary account

MehulSParmar

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 401105

Today Morning I have received Balance deduction message about Rs 862 for yearly dibet card charged for my salary account. and to idectify exact issue I have visited your Malad west branch for more detail. but Opration Head "Jay Shah" told me it's because you were our Priority account holder and for this reason you are charged.So, now I don't understand your business logic if you are converting customer from Priority to Normal salary account. So, why don't you make changes in your System. which automatically check and convert Debit card function as normal salary user.
Now, I don't want to pay this 862 for card as Debit card is free for Salary account.
Need positive resolution on this as I can see cheating by AXIS Bank which i want to highlight in consumer court because all these charges without User consent.
call me for resolution.

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Apr 20, 2017

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2017

Axis Bank Customer Care's response Hi Mehul,

Please share the details at: http://bit.ly/2gulbtN and our executive will get back to you. Sorry for the trouble.

Regards,
Axis Bank