Axisbank — Wrong roi said during taking loan

Address:

madinaguda

I had a locker in axis towlichowki branch, so due to medical emergency i went to take the gold from my locker, i was supposed to take the loan from muthoot finance at 8.5%, but the bank lady told me that axis is also providing gold loan at 11% i still agreed to that because axis is my primary banking partner and as i thought of paying back the loan in 6months, but to my shock the sales manager and the staff lied to me considering my urgency and emergency, emi was supposed to be 4800 however its 5900 which enquiring the sales person told no the roi has increased so its 13%, this is a pure cheating right, just because i was in medical emergency so they cheated me, easily i could have taken it from muthoot at 8.5%