[Resolved]  B. E. S. T. Undertaking — Online Paid Bill not completed after cutting of money without refund

Address:	Mumbai City, Maharashtra, 400013
Website:	www.bestundertaking.com

Dear Sir/Madam,

My BEST electricity customer number is[protected]*0. It is on the name of my grandmother "Smt Tanubai Parsu Dongare". My bill of Jan 2017 was Rs. 460. Yesterday i.e. on 12/2/2017 around at 9:52PM I paid my bill via online and I got SMS from bank that Rs. 465.82 is deducted but after 1 hr processing of payment page, payment didn't happened and my amount is also not refunded.(It came to know me that my bill is not proceed after checking it on BEST side.).

Regarding complaint of this issue, today I called on customer number[protected] which is available on bill, but since it was during lunch they told me to call later, it's fine. But around at 2:30-3pm, I called on that number around 4-5 time, no one received call after so many rings and someone received my call at 6 pm and told office closed at 5pm. I have recording too regarding my call as proofs.

Also I am attaching my bank msg and bank Passbook image(check 8th Entry) where 465.82 rs deduction is mentioned but not returned by best.

My mail ID: [protected]@gmail.com
My contact No.: [protected]