Bajaao — Customer service

Got an instrument delivered by them ( pretty pricy). It was in all probability a QC reject and now they won't initiate a return or refund process even when it's under the return period ( it's the 11th day). I have been pushing this since the last 4 days without any success. Absolutely trash customer service, their team lead guy at aftersales (not naming him) hangs up on the call midway through the sentence, doesn't let you speak, doesn't offer any viable solutions, I am done whining about it. Personally speaking, I would never order from Bajaao EVER again. One might as well just bite the bullet and spend a little more by importing the product and take the trouble of waiting for a few more days for their desired product to arrive