I purchased one guitar which seems to have some damage, so as per company policy i had to delivered it back. So as per our discussion and mail confirmation i was told that i would receive a new guitar as it comes under warranty. But its been close to 2-3 months now nobody is responding upon my mail, calls and there is no sign if i am going to receive my guitar or money back yet. I have called and asked multiple times to connect to a supervisor to share my concern but none of the executive has done that. So disrespectful and unprofessional. I want some action to be taken against them please help me.
Thanks
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