[Resolved]  Bajaao — Received a Defective Guitar


I have ordered a Fender CD140SCE guitar from Bajaao.com, My order no, 69655. Firstly delayed the delivery of my order no. 67122 and put me on hold for more than 2 weeks, I repeatedly called them and kept giving new date to ship the order, however on 16/08/2016 suddenly they told me they cannot process the order as they don't have it in stock and I can go with some other guitar.

A little while later on the same day I had Ashutosh the CEO of Bajaao call me and told that they have the same guitar in different color they can ship. I even asked him if the guitar would be properly checked nd set up before shipping and he assured that would be checked thoroughly. So I went ahead and they created order no. 69655 for this.

However, I have received the guitar in defective condition. The guitar is over humidified, and the action too high to play it comfortably.

This is very disappoint and the whole process from the day of ordering till now has been really taxing for me, and now I would like to return this product to Bajaao as I have received a damaged product.

I request Bajaao to kindly arrange for the return of the product asap.
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Oct 10, 2016
Complaint marked as Resolved 
Bajaao customer support has been notified about the posted complaint.
Verified Support
Sep 09, 2016
Bajaao Customer Care's response
Dear Customer,
We regret the product you purchased is causing difficulties and does not function as you expected. Because “FENDER” products are tested thoroughly by the manufacturer before shipping, it is a rare instance when one is found defective.
We have tried calling on your registered mobile number but unfortunately our call went unanswered.
We will arrange a callback against your issue and we would help further on this issue.
Feel free to contact us on +[protected] or email us at [protected]@bajaao.com for any assistance/ query.
We would also request you to kindly check the Returns Policy for any clarification regarding our policy.
Thank you for your patience & co-operating with us.
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    +91 22 6105 4386
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    323/324 Laxmi Plaza, Bldg 9, Laxmi Industrial Estate, Andheri West, Mumbai, Maharashtra, India - 400053
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