[Resolved] Bajaj Allianz — ac service request not addressed for 20 days | |||||
I bought a daikin inverter ac 1.5 ton from hari om electronics, along with the purchase, i also bought extended warranty for 2 years by bajaj allianz. I called bajaj allianz customer support on 19th april 2018 and registered a service request for ac repair. The mechanic visited on 21st april 2018 and stated that the gas needs to be refilled, prepared invoice for claim and suggested that the claim will be approved in 48 hours. Once done, they will come again to repair the ac. It has been almost 20 days since i lodged the request, however, the approval hasn't come yet. I have called several times on their helpline, every time they claim to forward my request to "expedite", however, nothing in reality has been done so far. Despite having an ac with all inclusive repair warranty i am being forced to sleep in the scorching heat, sweating and cursing the day i ever paid those 2995 rupees. Bajaj allianz officer who provides "the approval" - bhuvnesh mehta, cell # [protected] hung up on me once and hasn't picked my phone again ever since. I am devastated by the pathetic responses and the treatment received from bajaj allianz. As a consumer, it's my humble request to teach these people a good lessons on "customer service", Master policy number: og[protected]-00000006 Child certificate number: og[protected]-00016657 Date of raising service request: 19-april-2018 Request number: 4c[protected] Complaints lodged for non-service: 20-april-2018, 24-april-2018, 26-april-2018, 30- april-2018, 4-may-2018 Complaint number (S) provided by customer support: 72589001 Was this information helpful? | |||||
Jun 7, 2018 Complaint marked as Resolved Bajaj Allianz customer support has been notified about the posted complaint. Verified Support May 07, 2018 Bajaj Allianz Customer Care's response Hi, This shouldn't have happened. Allow us to get this checked. Please share your contact number at [protected]@bajajallianz.co.in so that we can get in touch with you at the earliest to assist you with your concern. We've registered your issue under the Reference No. BA - 1366. Please mention the same in the subject line of the email while sending in your details. Regards, Bajaj Allianz General Insurance | |||||
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