Bajaj Allianz — faulty lg split air conditioner replacement

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201307

Dearsir,

I had purchased the lg airconditioner on 28 march 2018, and at the same time i purchased the bajaj finserve insurance policy to cover my claim for the product. The details are as given in the policy document that is annexed. The details of the policy and the asset (Lg airconditioner) are also reiterated below :-
Sum insured 34, 501
Asset make lg-ac
Asset model js-q18npxa
Year of manufacture 1
Asset serial no. 707nabq018269
Invoice number gst/d/bf-950
Invoice date 28-mar-2018
Master policy number og[protected]-00000013
Certificate of insurance number og[protected]-00009034

I have been facing the problems with the air conditioner of that of ineffective cooling since long and have lodged the complaint with the bagic customer care and on the mobile portal. Please refer the relevant screen shot of the complaints lodged with the bagic (Complaints were lodged on 15 jul 2019, 18 jul 2019 and 06 oct 2019. It is with utter disgust i have to state that all the complaints were closed with out any resolution of my problem of the air conditioner being unserviceable on account of ineffective cooling. Your representatives on numerous occasions have been told of the problems repeatedly, and in this regard you may refer the claim summary cum claim form cum satisfaction vouchers dated 15 july 2019, 07 october and 10 october 2019 which are as attached. Your representative have identified the low coolant gas or blower motor not blowing as suspected problems. However ebven after refilling the gas and doing blower motor cleaning the problem has not resolved and the air conditioner continues to be unserviceable and non - effective. I am approaching your kind self to immediately look into my problem and resolve the insurance claim by replacing the faulty air conditioner with the new serviceable one. I am approaching the consumer complaints forum, as this deficiency of service, callousness and high handed behavior, and total disregard to consumers rights, has already caused me great discomfort and mental agony.

Due regards,

Abhishek gautam,