Bajaj Allianz Complaints & Reviews

Hi team,

Bajaj allianz has given us the hospital cash policy with a promise to produce only the discharge summary. However later i have initiated more clarification of required documents and maximum number of days covered on specific reasons. Now bajaj has shamelessly contradicting that list of documents and number of days promised via business letter. Post the hospitalization between 27 july to 11 august i have had submitted the claim on 15th august, 2019. However the company started follow up with us from 9th sept 2019 only. Paradoxical to the initial promises they have demanded more documents from the hospital, it was the irony of the patient that she had to travel back to the hospital 3 hours in bus to collect additional documents. On the 1st of october 2019, bajaj has deposited 25000 rupees into the customer's account without any communication on underpayment.in fact bajaj has silently deposited insufficient funds to the customers account. This is a fraudulent and unacceptable practice in this country.

Upon follow up bajaj high officials and grievance officers kept quiet (Shamelessly). Finally one of the kind officers, trupti kakkade has agreed to give an update in 24 hours and came back to me only after 8 days. Here are my communication with the company

First comes the promise from bajaj followed by the paradoxical denial of the promise while selling the policy.

1. Evidence of false promise to sell the policy.

From: amit eapen/cochin/bancassurance/general (Amit. [protected]@bajajallianz.co.in)
To: [protected]@yahoo.com
Date: monday, may 20, 2019, 11:49 am gmt+5:30
Dear sir,
Greetings for the day!!
Under hospital cash policy you can claim maximum of 30 days for hospitalization including pregnancy cases.
Kindly provide the below said documents for processing group hospital cash claims and please cousier it to the
Address provided in signature.
1. Duly filled claim form
2. Duly filled neft mandate form
3. One cancelled cheque leaf or 1st page of bank passbook (It contains, name, account no & ifsc code)
4. Copy of disharge summary from hospital
5. Copy of final bill settled in hospital
6. Aadhar copy
7. Pan copy or form 60
Thanks & regards,
| amith abraham eapen |
| relationship manager |
| bajaj allianz general insurance company ltd |
| 3rd floor, coastal chambers, opp. Mercy estate, perumanoor p. O, ravipuram, cochin 15 |
| +[protected],[protected]/53 | e-mail: amit. [protected]@bajajallianz.co. I

2, evidence of breach of promise or cheating

— forwarded message —
From: priorityhandle/ho-direct marketing/operations/general
To: [protected]@yahoo.com
Cc: ketki kerkar/ho - direct marketing/customer care/general ; trupti kakade/ho - direct marketing/customer care/general
Sent: thursday, october 31, 2019, 02:38:31 pm gmt+5:30
Subject: no one called up // policy no. Og[protected]-00002250 // issue no.80898718

Dear mr. Mathew,

Greetings of the day!

Regret you have had a reason to be dissatisfied with our services. We will strive towards improving our service standards to give you a better experience henceforth.

It is unfortunate that, despite our good intentions, you have had to undergo some discomfiture. Please treat this incident as an exceptional occurrence and not as an indication of our service levels.

We have reviewed the case internally and would like to inform you that the claim settled as per policy terms and conditions. We have paid claim for maternity for 5 days only.

Further, we will not be able to add your mother in policy in the midterm. We can process for the same at the time of renewal.

Request you to share birth certificate of child to process for addition.

We will not be able to provide compensation in this case.

Request you to revert for any other queries.

Regards,
Trupti kakade,
Priority handling desk,
Bajaj allianz general insurance co. Ltd.

I had applied for honda activa policy renewal at 26 oct 19 payment was deducted through upi but i didn't received soft copy or any payment track id or any confirmation for successful policy renewal after multiple calls at bajaj allianz i found no solutions hence i need your help and i still receive policy renew reminder.

Policy no: og[protected]-00145806

I have a health insurance policy under bajaj allianz and paid premium for last two years. Now i have submitted a hospitalization claim under my policy coverage. I have submitted all the bills in original and reports and doctor certificates along with claim settlement form but no action has been taken by the company to settle my claim. After passing 3 months of filling claim still the status is showing processing but neither i have received any amount nor any justification regarding not settling my claim.

Hi,
This is to inform you that i renewed my Motor Vehicle insurance policy on the date 16/10/2019 by MOBIKWIK payment application of the amount of Rs. 1842/- with reference number 28669520 which was initiated by Bajaj Allianz General Insurance Co. Ltd. My policy number is OG[protected]-00029384 but I have not received the renewed policy till now. i have contacted customer care more 5 times on which they always say wait for next 48 hours. it is been a week and no policy has been generated till now. i have communicated them i a written email as well but no response has been provided. They are harassing me as it is making me difficult to take my vehicle on the road because of the challan issue. Strict Action taken will be appreciated.

Regards,
Narendra Gautam
M- [protected]/ [protected]

POLICY HOLDER NAME :NARENDRA KUMAR GAUTAM
VEHICLE NUMBER - UP14 DK 3452

I have paid a Premium of Rs.12, 922/- towards my Car AP 28 CJ 1412 renewal policy on 19.10.2019. But till now I have not received the soft copy of the policy. Should we request the company to get the soft copy of the policy even after paying the premium through the link sent by the company. I am very much unhappy for this unethical practice.

I request your goodselves to take up the matter with the company and see that the soft copy and hard copy of the renewal policy reaches by 24.10.2019.

As if reference to the renewal of my two wheeler bike insurance, the policy not issued but payment was deducted in my icici bank account. Kindly reverse my deducted money back to my icici account.

Transaction remark : iin/i-debit/bajaj allia/[protected]/929

Bank name: icici bank
Amount: inr 1219.00

Please inform to me asap if any further details are required from my side.

Regards,
Pavalamuthu v
Mob no.[protected]
[protected]@gmail.com

Dear sir,
As per your interaction id-1202563 i have attached the invoice scan copy for your reference
Cont no-[protected]
Address-at/po-kuntara via-kusumi dist-sambalpur pin-768227
Premium paid-rs10682
I paid amount rs10682 through my csc id[protected] after paying there is no generate policy but i have deduct the shade amount. Kindy release my policy.
Txn id-mtxn201910210410072852458 and invoic no-rcpt79021
Help me
Regards
Dillip kumar kisan
M-[protected]

Respected sir,
On 29 th july 2019 my wife’s health was gone in serious condition on that time in emergency i went to take her in emergency at new g. T. Nursing home, kanpur (U. P.). Hospital authority took her into emergency ward. They did an operation and gives her 2 unit whole blood after 2 days gone in emergency ward they shift her into semi private ward so they admitted her from 29 july 2019 to 02 august 2019. On that time intimated to our corporate/unit about the matter and take leaves.
After discharging doctors prescribed her for 15 days to 1 month bed rest and all bills collected my me and given to insurance person in that hospital for doctor’s verification. After 10 days i got all verified bills, discharge summary along with filled claim form part b of your company.
After this gone to corporate and submitted all original documents for mediclaim reimbursement against corporate health insurance card which was collected by mr. Saurav batham (Corporate representative at rspl, kanpur). On 3 rd september 2019 i got a mail and sms also for acknowledgement receipt no which is in[protected]. After few days later i did a call at toll free no.in bajaj general insurance company and enquired about received acknowledgement receipt no but no satisfactory answer given and instruct to mail my policy no and health id card no to hat (Bajaj).
After that my matter gone into orphan and started e - mailing on instructed email id by c. C. E. I kept irdai grievance e mail id in bcc but no satisfactory answers given by any one of them and this follow up was running between 12 september 2019 to 20 september 2019.
I was feeling hopeless on that time and complaint in national consumer helpline and registered my complain docket no is 1611193.
On 30 september 2019 received e-mail from priority h. O. Bajaj and conclusion is that matter is closed due to reason of outpatient and give treatment in o. P. D. I. E. Hospitalization not completed 24 hours after that enquired at our corporate and bajaj c. C. E about that matter and they both said that claim reimbursement amount is inr 2347 as shows in system and you take an o. P. D. Treatment. I am attaching some important documents which was already photocopied by me which will may be helpful for you.
I am totally confused about how can she is an outpatient after 05 days hospitalization.
I am waiting for your reply.

Thanks
Vivek kumar gupta

I am really surprise that this big company customer care how misbehave with the customer and close their ticket without customer permission.

I took the motor policy with bajaj for this year. I had provided all the required documents while applying for the policy but after they made a mistake in my name. After couple of month i noticed this mistake and called their customer care to correct my name in policy but they are asking rc xerox as a proof document for name correction but i denied because this was the mistake from their end after provided all the documents.

I called multiple times their customer care and one of the customer care person name (Ranjeet kawdey, called on 9/24 at 4:30 pm ist). He misbehaved with me and when i asked to give you manager then he refused to give to the manager and after call he closed my ticket.

Later i dropped an email to their corporate email id where sahil has responded me on email and asking again the document. I replied back that i will not provide any document and since that no one is responding even after sending multiple reminders...

Is that way they handle their customers ….. Am i doing any mistake if i am denying to provide the document???

Nitin jain
[protected]

Hi my name is shivam chauhan this is regarding my car insurance claim of my car dl9car 9079 i went to magic auto moti nagar taking claim on my car when i submitted my car to him i revieved a call from mr. Jasmeet singh +[protected] insurance advisor he told me to wait for his approval next day i got a msg that they didn't include some parts as he said its not in the same accident first of all he has no right to talk with the customer jn a rude language thats how he is saying sir "hme sb pta hota h kese hote h accident kya hua h kese hua h toh ye nai include hoga" when i said what should be the next step i want my claim he said will u go for the spot verification i agreed and after the spot verification he said he crosschecked with the nearbuy shops as per them there is no such accident happened here.

Lemme clear here i m lying to the company or i am mad that i m breaking up my brand new vechile 4 months old only to just get ur claim for which u had paid 25 thousand.

In the end i decided to ho for the 2nd claim and i call him that u want to go for the 2nd claim he said who suggest you for that wht he think customers are mad i am using a unlimited claim policy so i can claim for it and when i take approval from his senior he rudely saying me that "aapne approval le hi lia h hmare senior se to hmse kya chahy" so this is the way ur advisors are doung their job i want him to be fire or he has to apologise over the mail to me or my friend whom he abused otherwise i will surely take a strict action against him.

Shivam chauhan
[protected]
Email : rishabh. [protected]@gmail.com

I am syed sulthan, i am really frustrated in bajaj allianz service, i have raised complaint 20 days back but still they couldnt able to clear my queries even i made several mails and calls.

I never expect this kind service from them.

Policy no : og[protected]-00076755

First complaint id : 1131968
Second complaint id : 80689751

Regards
Syed sulthan ibrahim. M

It is submitted that i am not receiving premium paying receipts, being paid automatic through my linked account since the policy starts on 11/07/2019, except first premium receipt.

You are requested to forward premium receipts of august 2019, september 2019 and october 2019 to my registered e-mail at the earliest, and keep premium receipts sending continue.

My policy no. [protected]

Thnaks and with regards

Pramod kumar
[protected]@yahoo.com
[protected]

Etails:
Existing polocy no. 2018-19: og[protected]-00022407.
Bike no: ts04ef7918
Money transferred on : 26/09/2019.
. Hdfc netbanking ref no[protected].
Amount :2661 inr.
Or else send message money not recieved... Hdfc will take care
This all excuses it seems all the details furnished
Same polcy i am continuing renew from 2015 i did mistake it seems
Oct 2, 2019, 9:10 am
Heeloo
What is the status of complaint
Thu 2:13 pm
Hi, we would require certain details as given below to help you with the policy copy faster:

Vehicle registration date
Address
Email id
Engine number
Chassis number
Previous policy expiry date
Previous insurer (If not bajaj allianz)
Hypothecation (I. E. Loan details, if any)
Please share these details so we can assist you better.
Thu 6:29 pm
It seems u people r not working on it,, because my previous policy from 2015 in bajaj aalianz how u didnt find these details
Anyhow plz go through following details
Fri 2:47 pm
Vehicle registration date : 16/11/2015
Address: h. No1/61, main road, karepally, khammaam dist telangana pin 507122
Email id: [protected]@gmail.com
Engine number: duzwfg78825
Chassis number: md2a18az4fwg14033
Previous policy expiry date; 23/11/2019
Previous insurer (If not bajaj allianz) bajaj allianz only
Hypothecation (I. E. Loan details, if any) no loan
Please share these details so we can assist you better.
Fri 2:51 pm
Etails:
Existing polocy no. 2018-19: og[protected]-00022407.
Bike no: ts04ef7918
Money transferred on : 26/09/2019.
. Hdfc netbanking ref no[protected].
Amount :2661 inr.
Fri 2:53 pm
Hi, thank you for sharing the details with us. We'll get this checked for you and shall reach out to you for further discussion.
Fri 5:42 pm
No more discussion
Issue polcy solve problem
Ur cc agent said do what even i can do... What does it mean
Thousabds complaints on social media money debited policy not issued
Prove what u are and solve it
Sat 10:12 am
Hi, we are looking into your concern on priority and shall get in touch with you soon to give an update.
Sat 2:03 pm
What is the update?
Mon 12:51 pm
Hello
Any update
10:18 am

This is the response of this cheaters company

Pathetic customer care, i am chasing for a refund or insurance papers for my two wheeler for more than 10days and nothing has happened despite of payment.

Every time i submit my complaint they share me a new complaint id and then do nothing about my concern. I have shared the recent complaint id in my subject line (Reference no. Ba - 1493).

I have shared all the details (Vehicle number, chassis number, engine number, transaction details) needed but they just do not care.

Its very interesting that i am chasing for my money and they claim to be a service provider.

Dealing with such a company is exhausting and a complete wastage of time, all i request is do not go for this company specifically if you are planing to buy insurance online.

I have taken policy bearing no :[protected] during 2008. I have paid rs 30, 000/ - (Rs 5000/- once in 6 months). At time of taking insurance policy they assured to refund the money with interest after making payment for 6 instalment, but till date they have not send the policy also. I am residing at coimbatore. I visited many times to the branch but no response but they are telling only rs 10, 000/- i can get after lapse of 11 years.
So i request that
1) please send the policy immediately.
2) please take action to refund the money with interest
If i have not received any fruitful reply i am forced to take legal action.

My vehilce no is-dl5sbq7486 from ghziabad. U. P. I purchased the policy from bajaj allianz online portal and i made the payment through my credit card.
When the payment was debited from my card the webpage found error and amount is debited from my card and policy not generated,
After 2 days i purchased again separate policy from the sales department through phone call on same vehicle.
But from 27th sep 2019 transacation not refunded to till date am everyday contacting to the customer care to refund my amount of failed trasacation which was done on 27th sep 2019
But they guys did't providing my any solution even my amount is not refunded to till date now so i request you to please refund my amount i mentioned the payment reference details in below
Please refund my amount as soon as possible. My vehicle number is dl5sbq7486 and my complain number is 80615312 of the customer care department.

I was given false promises by the agent in bangalore that after investing for 3 years, i can surrender the policy & get 15% p. A returns with the 3years paid back.
But that is not the case. It is less than 50% of the amount paid as premium.
I will be going to consumer court if my issue is not resolved. Kindly ask your guys to be in touch with me to settle the matter immediately.

Regards
Suresh rao

Sir/mam,

I am regularly mailing regarding my noc from bajaj allianz ceo and sales mananger of meerut but no one is replying me from last 5 months i am fed up with their behaviour and unprofessional-ism that's why i am complaining the facts that has done by bajaj allianz. So many times i had mail regarding this to mr tapan singhal and laxman rawat in meerut but all are good for nothing i am attaching the mail regarding this. Request you to please resolve muy query and provide my noc

Bajaj allianz code: bag[protected]
Appointment date:[protected]
[protected]@gmail.com
[protected]

I was perchasing a commercial vehicle insurance from bajaj allianz general insurance company where i was filling a online form of insurance, at the last page of online process where i was paying the amount of policy but in between the process, my amount of 8032 rs deducted. But policy was no or documents didn't provided. So i called to customer care they replied that that money would refunded within 4 days & suggested me to go again & pay. Then i again tried & same amount also deducted like 8032 rs but again no policy or documents provided.
Then again i called to customer care they replied that it may be some problem in system so sir wait for some time but due to less timing remain of renewal, i purchased from other site.
Now also 3 weeks completed but no one serious about my complaint, i tried multiple times to customer care through call as well as mail but no positive response from there.

My details are given below:-
My policy no - og-19-[protected]
Name - parmeshwar yadav
Vichar no. - dl1ru 5683
Mfg year 2016
Payment my credit card by 2 times on 12/09/2019 & 13/09/19
Amount is 8032+8032=16064 rs

Interaction id:-1145488

Thank you
Avinash kr yadav
[protected]

F. A. O: bajaj allianz pune headoffice and bihar headoffice (Rosera)

Urgent notice.

[protected]@bajajallianz.co.in,
Varsha. [protected]@bajajallianz.co.in,
[protected]@bajajallianz.co.in,
[protected]@bajajallianz.co.in,
Nikhil. [protected]@bajajallianz.co.in,
[protected]@bajajallianz.co.in,
Aarti. [protected]@bajajallianz.co.in

Please treat this email as the written notice of 3 month / 90 days from 15th october 2019.
The renewal date is on 15th october and the new rate is inr 20 per sq. Feet therefore 1611 sq feet x 20 = 32220 inr per month for the next 3 months.
In the unlikely event of non-compliance please vacate by 15th october 2019 as we will be locking it and renting it out to another provider.

Mr. Rakesh singh (Admin team patna) and mr. Ashok satra (Rosera branch) both have said that they will be moving out to another location (Above bandhan bank at cinema chowk) but we have not been given any written notice in formal as yet which is in breach of our signed contract.

We very much hope to get this resolved in next 7 days. We are happy to extend the contract as well for next 5 to 10 years at the rate of inr 15. However for only next 3 month notice period it will be inr 20 per sq. Feet.

Cc: pune branch, patna branch and rosera branch