[Resolved]  Bajaj Allianz Life Insurance — life insurance surrender amount not processed yet

Can i get an update on my below post :

This post is regarding the worst customer service that i'm getting from @bajajallianzelifeinsurance customer service guys.

I have recently submitted for surrendering of my policy no to bajaj allianz life insurance team members based in chennai.
Policy no : [protected]

To my utter shock, it's been more than a week since i have mailed the documents to the address mentioned to me by a customer care agent and till date, haven't received any updates regarding it and neither any of your customer care guys have responded to my emails properly.

I have initially mentioned to take this request on a priority basis and make the closure to happen atleast by the end of this month but to my utter disappointment, none of the support and customer care guys are looking into it it even though in the mail, it's mentioned as 'we will be reverting to your mail within 24-48 hours' - frankly speaking i haven't received any mails nor any updates from your people and sadly, i m the one who is making calls everyday.

For this even a request has been raised on priority basis[protected]

I have even sent a separate mail to update my bank details with attached related documents as i want the pay out to happen in the form of bank transfer.

Still, no revert for the above as well!!!

So is this customer service that you guys are providing where you are making a customer go through all mental agony and annoying till the core of displeasure with your service??!

I wanted this matter of mine to be looked upon on a priority basis.

If this is what your service is, i swear i'm not recommending your product to any of my friends or relatives, for all the dissatisfaction that i'm facing.

Please give an answer to me for the above asap.