Bajaj Allianz — Motor vehicle insurance not issued on time and harassed

1. I already had a motor vehicle insurance policy with ba which was expiring on 9th may 2020.
2. I reached out to ba sales guy gaurav narang on 8th may 2020. He promised to provide me the idv of rs. 650000 and drive assure policy and quoted the amount which i paid on 8th may itself. He promised to issue my policy on 8th may itself!!
3. To my surprise i received nothing and reached out to him again on 9th may. He promised to send the document on 9th may.
4. To my surprise i received nothing and reached out to him again on 10th may. He didn't replied to my whatsapp messages and calls.
5. I sent him messages again on 11th may, which he ignored.
6. I lost all my patience and reached out to ba social media team on 11th may.
7. The social media team again asked all the details and were silent for a few days. Then they informed me the idv promised was wrong and gaurav doesn't know. However, he had collected the money!!!
8. On 15th may, received the policy with the initially promised idv but can't see driveassure and other add on benefits which were promised to me initially by gaurav.
9. Sent a mail to seek the clarification and still waiting for it.

Now, in this bargain, i have faced quite a bit of harassment with respect to money. Also, it is a clear case of policy mis-selling. I also had to go out for emergency work, which i could not as i follow law and i didn't had the valid insurance papers from 10th may to 15th may. No proper communication, ambiguous promises and now, less features than promised.

Considering all these harassments, i have demanded for full refund of my policy premium to make it a complimentary free policy and rs. 10 lakhs for mentally harassing a customer at the time of such turmoil situation of covid19, when everyone including pm modi led govt of india is sympathetic to the citizen, ba has set all guns blazing for harassing customers.