[Resolved] Bajaj Allianz — no updates regarding surrender of policy and amount to be given tor back | |||||
This post is regarding the worst customer service that i'm getting from @bajajallianzelifeinsurance customer service guys. I have recently submitted for surrendering of my policy no to bajaj allianz life insurance team members based in chennai. Policy no : [protected] To my utter shock, it's been more than a week since i have mailed the documents to the address mentioned to me by a customer care agent and till date, haven't received any updates regarding it and neither any of your customer care guys have responded to my emails properly. I have initially mentioned to take this request on a priority basis and make the closure to happen atleast by the end of this month but to my utter disappointment, none of the support and customer care guys are looking into it it even though in the mail, it's mentioned as 'we will be reverting to your mail within 24-48 hours' - frankly speaking i haven't received any mails nor any updates from your people and sadly, i m the one who is making calls everyday. For this even a request has been raised on priority basis[protected] I have even sent a separate mail to update my bank details with attached related documents as i want the pay out to happen in the form of bank transfer. Still, no revert for the above as well!!! So is this customer service that you guys are providing where you are making a customer go through all mental agony and annoying till the core of displeasure with your service??! I wanted this matter of mine to be looked upon on a priority basis. If this is what your service is, i swear i'm not recommending your product to any of my friends or relatives, for all the dissatisfaction that i'm facing. Please give an answer to me for the above asap. Was this information helpful? | |||||
Aug 25, 2017 Complaint marked as Resolved Bajaj Allianz customer support has been notified about the posted complaint. Jul 18, 2017 Zubin Randeria's response .You are please requested to credit the insurance amount as we are not interested in availing insurance interest is being charged on insurance also loan a/c no-sf68066082 of mrs swati barve Verified Support Jul 25, 2017 Bajaj Allianz Customer Care's response Dear mam, Thank you for getting in touch with us. We have shared your details with our team. They will work further on the reported issue, and the concerned person from our team will contact you at the earliest. Regards, Bajaj Allianz Life Insurance Team | |||||
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Requested Sir I want the present status of my policy number whether it is in working or not...thats it sir... My policy number is[protected] and Date of commencement is[protected] and product name is NEWFAMILYGAIN.
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+91 20 3030 5858 [Customer Care]
GE Plaza, Airport Road, Yerawada, Pune, Maharashtra, India - 411 006
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are not interested in availing insurance
interest is being charged on insurance also
loan a/c no-sf68066082 of mrs swati barve -nasik
please take up the matter with your representative mr vaibhav gabhud -emp no-BA11235