Bajaj Allianz — non issuance of document after successful payment

Ramesh K. Singh

from Varanasi, Uttar Pradesh

Address:

Department of Agronomy, Institute of Agricultural Sciences, Banaras Hindu University, Varanasi-221005, India, Varanasi, Uttar Pradesh, 221005

I have made the premium payment of rs3817=00 on[protected]for renewal of my motor bike (Registration number up65bu7631) insurance. After successful payment, you asked for previous policy details which was lost and not traceable. I wonder if without previous policy details was mandatory, the same must have been asked before accepting the payment. It seems your organization is in habit of cheating customers and have no faith in indian government guidelines that clearly state that cheating is a crime. I have made several calls and send the mail in this regard. However, you have been indifferent and not bothered to look in my request. If it is not possible to issue insurance, please initiate the process of refund at your earliest.

My transaction reference is gahacppbb4 for rs 3817/00 dated[protected].

Thanking you,

Ramesh kumar singh

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Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2019

Bajaj Allianz Customer Care's response Hi Ramesh,

That’s not the experience we want you to have. Please share your policy and contact number via email to [protected]@bajajallianz.co.in so that we can get in touch with you.

We have registered your complaint with Reference No. BA - 1489, keep a note of the same for further procedure. Also, please mention this number in the subject line of the email while sending in your details. Thank you.

Caringly Yours,
Bajaj Allianz General Insurance

Sep 26, 2019

Updated by Ramesh K. Singh It is already communicated that details of old policy is currently not available. If it is at all mandatory please process for refund as requested earlier. My contact number is [protected].

thanks for reply,