[Resolved]  Bajaj Allianz — proposal for health policy rejected due to hypertension

Address:South Goa, Goa, 403601

I had inquired about bajaj allianz health policy for my mother aged 53 years with pre existing hyper tension which was conveyed to the employee of bajaj allianz, he asked me to go ahead with the medical check up after i paid the premium amount as a protocol for the health policy.

Once the medical test was done i got a call after a week saying that the policy was rejected because of hyper tension.

If a policy isnt given to a person with hyper tension why do they still ask you to go for a medical check up and then deduct the health check up amount and refund the premium amount back to your account.

Aren't the employees well versed with the policy criteria? Why are you made to pay the premium and go for a check up if the policy is going to be rejected anyways for the pre existing disease.

And where is the clause mentioned that hyper tension people aren't eligible for health insurance, when youl have clause of pre existing waiting period.
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Jun 14, 2019
Complaint marked as Resolved 
Bajaj Allianz customer support has been notified about the posted complaint.
Verified Support
May 14, 2019
Bajaj Allianz Customer Care's response
Hi,

We'd like to look into this. Please share your contact number via email to [protected]@bajajallianz.co.in so that we can get in touch with you.

We have registered your complaint with Reference No. BA - 1434, keep a note of the same for further procedure. Also, please mention this number in the subject line of the email while sending in your details. Thank you.

Caringly Yours,
Bajaj Allianz General Insurance
May 20, 2019
Updated by edina28
There has been no response from your end even after providing you with contact details
Jun 06, 2019
Updated by edina28
Pathetic service from Bajaj Allianz, customer service is horrible wouldn't recommend this to anyone. Inspite of several attempts still haven't received any call from the team.
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