[Resolved] Bajaj Allianz — retire rich policy for death

ram1946

from Mumbai, Maharashtra

Website:

bajajallianzlifeonline.co.in/online/portal/logon/user_id_logon.jsp

In response to my several complaints regarding a fictious pop up stating that i am registered for auto debit for the policy no [protected] has not been resolved by the company since last 3 months. I already stated that i am not registered for any auto renewal payments and do not want to be registered also for the same, the company still sends stupid responses without resolving the issue by removal of the pop up which is illegal the latest stupid and irrelevant response is reproduced below.

Quote
Policy number : [protected]
Yahoo/inbox

Nurmila nayak/pune (Cfu)/customer service/life
To:harish r
Cc:monalisha choudhury/customer service/pune cfu/life/bajaj allianz
Nov 26 at 12:08 pm

Dear mr. Ramanathan,

We value your association with bajaj allianz life insurance company limited and look forward to being your preferred insurance partner.

We like to inform that the “retrich regular plan” with premium payment term of 9 years and policy term of 18 years has been opted in 25/08/2016 with monthly premium mode.

The said policy is active as on date and the policy next due date is 25/12/2018. Please find the attached soft copy of renewal premium receipt for your reference.

Further, we are in receipt of renewal premium amount of rs.5000/- through online towards the policy due date 25/11/2018. As per policy terms and conditions, any auto mandate needs to be opted for monthly premium payment frequency. Unquote

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Dec 31, 2018

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2018

Bajaj Allianz Customer Care's response Dear Ramanathan,

We believe our team has addressed your query. Have a good day!

Regards,
Bajaj Allianz Life Insurance Team.

Nov 30, 2018

Updated by ram1946 Stupid response giving information not asked for anytime since 2016. My query is not resolved. It is not even understood it appears.

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Comments

ram1946

from Mumbai, Maharashtra

Again the same old stupid response. My problem is attended .There was no query regarding any payment of premium paid or the policy details since this is known to even an ### and fool when he takes the policy and makes renewal payment. The stupid response shows that this company is full of illiterates without even understanding the query raised for the past 3 months. This type of stupid response is the trade mark of this Company for any query. I am repeating the query below again for the attention of some literate Personnel in this company.

Query: When I log into the website successfully and try to make the renewal premium i get a POP up stating tha I am registered for Auto Payment. But i have never registered for any auto payment. This POP up do not allow me to make payment when I log into my account. The problem has been there since sept 2018. The policy was taken in 2016 and there was no such problem till sept 2018.