[Resolved] Bajaj Allianz — service underdogs

ram1946

from Mumbai, Maharashtra

Address:	Pune, Maharashtra
Website:	bajajallianzlifeonline.co.in/online/portal/logon

My last complaint of 22nd oct was responded by a phone call and this is the outcome of the complaint lodged in consumer forum. There is no other way to move this company to respond. After the telephone call i send 'error screen shot of a pop up showing that i am registered for auto renewal payment ' while i have never registered for any auto payment.in response to this screen shot the company confirms i am registered for auto payment which is a stupid response since the company personnel has not understood the query at all and the it personnel possibly is ignorant how to remove the pop up. This pop up has been coming since september but no auto debit has been made anytime since i have not registered for the same. But this company still send stupid messages instead of a resolution. Now when i write back to the company as usual i get only auto response with call id 264757 and nobody attends to the query after that.in my view this company service can never improve since the top line is very at the bottom as far as service is concerned.

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Nov 26, 2018

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2018

Bajaj Allianz Customer Care's response Dear Ram,

We understand your predicament. We have intimated the team about the issue faced by you. They will surely review this and shall connect with you to address the same as soon as possible.

Regards,
Bajaj Allianz Life Insurance Team.

Nov 04, 2018

Updated by ram1946 So far the status remain same except receiving some stupid messages that i have paid the premium of October2018 which even a fool will know and no information on this s required from the Bajaj allianz nor I asked for it. In all this is stupid company.