[Resolved] Bajaj Allianz — the worst service in the world

ram1946

from Mumbai, Maharashtra

Address:	Pune, Maharashtra, 400089
Website:	bajajallianzlifeonline.co.in

Nobody should deal with this company since this companys service is very very bad. Whenever you send a mail to customer care you get auto response as detailed under: After this nobody will contact and your problem will never be resolved forever. The grievance department is still the worst. They may get back to you if they wish without knowing even what is the problem. Possibly handled by illiterates and handicapped personnel in Grievence department. I wonder whether this forum can move this company to the mail shown below since even tsunami has not been able to move them. Stubborn Non diligent personnel at all levels. Over and above shameless and cannot be provoked by any means.

''Dear Customer,
Policy No.[protected]

Thank you for writing to us. This is a system generated response to acknowledge receipt of your e-mail.

Please do not reply to this email id as this is an auto generated response.

We have received your e-mail dated 18-SEP-18 at 15:21:43 hours.

We would like to inform you that our Customer Service Executive will get in touch with you within 48 hours in regards to your query/ complaint.

Please feel free to get in touch with us at our Toll Free numbers or write to our Customer Care Email ID mentioned below, if the response is not received within the stipulated time.

Assuring you of our best service at all times.

Regards,
Customer Services
BAJAJ ALLIANZ.
''

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Oct 27, 2018

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Sep 25, 2018

Updated by ram1946 See the attachment for proof of having sent several mails in sequence.

Verified Support

Sep 26, 2018

Bajaj Allianz Customer Care's response Dear Ram,

Thank you for getting in touch with us.
We have shared your details with our team. They will work further on the reported issue,
and the concerned person from our team will contact you at the earliest.

Regards,
Bajaj Allianz Life Insurance Team

Oct 15, 2018

Updated by ram1946 I received one email possibly because of this Forum shaming this company. This was standard mail with polite english informing that they are working on my feed back and the Problem of Pop highlighted in the original Mail. But even after 15 Days the status remain same and nothing is resolved. Possibly they are only looking at the problem to have some fun and not looking into the issues raised since the majority of the personnel in this organisation appear to be parasites the worst is their grievence cell who possibly may be illiterates as concluded from no mails response received from this department anytime unless one writed to IRDA or Govt. portal. That response will also be a stupid standard message assuring that nothing will be done at their end .
Please do not take any policy with this company unless U want to get heart attack in pursuing this company in all matters. All re paid in this organisation for No actual work since the system does all the work.