Bajaj Allianz — two wheeler insurance - renewal - policy not issued after payment

Hi

I would like to bring your notice on two wheeler insurance renewal policy expire on 22-may-2020, the payment made successful on 11-may-2020
Trace id 12525776, reference no[protected], whereas till date the policy not yet issued. It is very unfortunate after so many follow-up with customer care and remainder mail., the issue it not resolved on time. Kindly refund the amount inr 1522/-

Regards
Vasan